Compliance
Onboarding cases coordinate KYC, Risk assessment, and agreement signing before Subscription activation when the Plan requires it.
Last updated: August 2026
Onboarding cases coordinate regulated customer clearance before service activation. Each case tracks checklist items from document collection through officer approval.
Checklist items
- KYC: identity verification and document collection
- Risk assessment: questionnaire and scored evaluation
- Terms and agreements: including OTP-verified signing where configured
- Compliance review: Compliance Officer approval or rejection with notes
Subscriptions cannot activate until the Onboarding case is approved when the Plan's onboarding policy requires it. Rejected cases block activation until issues are resolved.
Customer Portal onboarding
When the Customer Portal module is enabled, customers can complete parts of the Onboarding case through self-service (documents, questionnaires, and agreement acceptance) while officers retain final review authority.